Envío

We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the date of the order and shipped the day after processing. Please note that we do not ship on weekends.

Delivery times: Spain 1-2 days | Other EU countries 5-10 days. We strive to provide a fast shipping experience, and we appreciate your patience during busy periods.

If you do not receive your order within 30 days after shipping, you are eligible for a full refund.

As we aim to process orders as quickly as possible, you must request any changes/cancellations within 12 hours of placing the order. All requests after this time will be denied. Your order may be returned for a full refund once it is received.

Please contact us at lunaarbors@gmail.com /info@lunaarbors.com.

Contact us if you have received goods that are incorrect, missing, and/or defective. Please include your order number, photographs of the item(s), and any related references upon receiving your package. We will do our best to resolve your case as soon as possible.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 to 10 business days from the receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you have not yet received a credit for your return, please contact your bank/credit card company. It may take some time before the refund is posted to your account.